Private Policy

Last updated: June 11, 2026

This Privacy Policy explains how RISELASER TECHNOLOGY Co.,Ltd. collects, uses, stores, and protects personal information when you visit our website, submit an inquiry, request a quotation, or communicate with us.

Our website address is: https://riselaser.net.

For the purpose of this Privacy Policy, “Riselaser,” “we,” “our,” or “us” refers to RISELASER TECHNOLOGY Co.,Ltd.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

When you contact us through our website, email, WhatsApp, phone, or other communication channels, we may collect:

Your name
Company name
Email address
Phone number or WhatsApp number
Country or region
Shipping address, if needed for quotation or delivery
Product interest, machine requirements, application details, and project information
Photos, videos, files, or sample material information you choose to send us
Any other information you include in your message

Information collected automatically

When you visit our website, we may automatically collect technical information such as:

IP address
Browser type and version
Device information
Operating system
Referring website
Pages visited
Date and time of visit
Approximate location based on IP address
Cookies and similar tracking data

This information helps us maintain website security, improve user experience, analyze website performance, and prevent spam or abuse.

2. How We Use Your Information

We use personal information for the following purposes:

To respond to your inquiries
To recommend suitable laser machines or related products
To prepare quotations, invoices, shipping estimates, and product information
To provide technical support, after-sales service, manuals, training, or warranty assistance
To process orders and arrange delivery, when applicable
To communicate with you by email, phone, WhatsApp, or other agreed channels
To improve our website, products, services, and marketing content
To protect our website from spam, fraud, security threats, or misuse
To comply with legal, tax, accounting, customs, or regulatory obligations

We do not sell your personal information.

3. Contact Forms and Inquiries

When you submit a contact form or product inquiry on our website, we collect the information shown in the form, along with technical data such as your IP address and browser user agent string to help detect spam and protect the website.

We may keep inquiry records for customer service, quotation follow-up, technical support, and business communication purposes.

4. Comments

If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

5. Media

If you upload images to the website or send images to us, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images displayed on the website.

If you send us images, videos, drawings, or product samples for application testing or technical evaluation, we will use them only for communication, testing, quotation, support, or project-related purposes unless you give us permission for other use.

6. Cookies

Our website may use cookies to improve website functionality, remember user preferences, analyze traffic, and support security.

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience so that you do not need to fill in your details again when leaving another comment. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When authorized users log in, we may set cookies to save login information and screen display choices. Login cookies usually last for two days, and screen options cookies may last for one year. If “Remember Me” is selected, login may persist for two weeks. When the user logs out, login cookies are removed.

If an authorized user edits or publishes an article, an additional cookie may be saved in the browser. This cookie includes no personal data and only indicates the post ID of the article edited. It expires after one day.

You can control or delete cookies through your browser settings. However, disabling cookies may affect some website functions.

7. Analytics and Marketing Tools

We may use analytics and marketing tools to understand how visitors use our website and to improve our content, advertising, and user experience.

These tools may collect information such as pages visited, device type, browser type, traffic source, approximate location, and user interactions on the website.

Depending on our website settings, third-party services may include tools such as Google Analytics, Google Search Console, Google Ads, Meta/Facebook advertising tools, or similar services.

These third-party providers process data according to their own privacy policies. You can manage cookies and tracking preferences through your browser settings or any cookie consent tool displayed on our website.

8. Embedded Content from Other Websites

Articles or pages on this website may include embedded content, such as videos, images, maps, articles, or product media.

Embedded content from other websites behaves in the same way as if the visitor has visited the third-party website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website.

9. Who We Share Your Data With

We may share necessary personal information with trusted third parties only when needed for business, technical, legal, or service purposes.

These may include:

Website hosting and security service providers
Email and communication service providers
Analytics and advertising platforms
Payment service providers, if applicable
Shipping companies, freight forwarders, customs agents, or logistics partners
Technical support or after-sales service partners
Professional advisers, such as accountants or legal advisers
Government, customs, tax, or regulatory authorities when required by law

If you request a password reset, your IP address may be included in the reset email.

We do not sell personal information to third parties.

10. International Data Transfers

Riselaser serves customers in different countries and regions. Your information may be processed or stored in countries outside your own country, including where our team members, service providers, hosting providers, or business partners are located.

When we transfer or process personal information internationally, we take reasonable steps to protect your information in accordance with applicable data protection laws.

11. How Long We Retain Your Data

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

Contact form inquiries and business communication records may be retained for customer service, quotation follow-up, warranty, technical support, and business record purposes.
Order, invoice, payment, shipping, customs, and tax-related records may be retained as required by accounting, tax, customs, or legal obligations.
Comments and their metadata may be retained indefinitely so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
Registered user profile information, if any, is stored in the user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
Website analytics data may be retained according to the settings of the analytics tools we use.

12. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include website security tools, access controls, password protection, spam detection, malware protection, secure hosting, and limited access to personal data.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Request a copy of your personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Lodge a complaint with a data protection authority, where applicable

If you have an account on this site, have left comments, or have submitted personal information to us, you may request an exported file of the personal data we hold about you, including data you have provided to us. You may also request that we erase personal data we hold about you.

This does not include data we are required to keep for administrative, legal, security, tax, warranty, dispute resolution, or business record purposes.

To exercise your rights, please contact us at:

Email: [email protected]
Company: RISELASER TECHNOLOGY Co.,Ltd.
Address: Building 1, No. 90 Dayang Road, Fuhai Street, Bao’an District, Shenzhen, China, 518103

14. Marketing Communications

If you contact us or request product information, we may send you relevant product updates, quotations, technical information, or follow-up messages related to your inquiry.

You can ask us to stop sending marketing or follow-up emails at any time by contacting us or using the unsubscribe option where available.

We will still be allowed to send necessary service-related messages, such as order updates, shipping information, warranty support, or technical communication.

15. Children’s Privacy

Our website and products are intended for business users and adults. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can delete it where appropriate.

16. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Website data may also be processed by hosting providers, security tools, analytics services, email systems, and other service providers necessary to operate and improve our website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, or services.

The updated version will be posted on this page with a revised “Last updated” date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Website: https://riselaser.net
Email: [email protected]
Company: RISELASER TECHNOLOGY Co.,Ltd.
Address: Building 1, No. 90 Dayang Road, Fuhai Street, Bao’an District, Shenzhen, China, 518103