Riselaser Technical Support & Service Policy
Professional After-sales Service for Welding, Cleaning & Cutting Machines
With over 10 years of experience in the laser industry, Riselaser provides comprehensive technical support for our full range of fiber laser welding, cleaning, and cutting machines, as well as our precision gold testing equipment. From initial application testing to lifetime maintenance, our engineering team ensures your production line never stops.
Partnering with You: Pre-Sales Services
1. Expert Solution Matching & ROI Analysis
Not sure which machine fits your needs? Our engineers analyze your specific application—whether it's fiber laser welding, industrial cleaning, or gold purity testing—to recommend the most suitable power and configuration, ensuring the best Return on Investment (ROI).
2. Free Sample Testing & Video Reports
See the results before you buy. Send us your materials for a free trial. We will perform laser processing or XRF analysis on your samples and send you a high-definition video and detailed report, letting you verify the performance from anywhere in the world.
3. Factory-Direct Pricing
Skip the middleman. We provide transparent, factory-direct quotations. Whether you need a standard handheld laser welder or a customized automation solution, we maximize your budget without hidden costs.
4. Factory Tour & Live Demonstrations
We invite you to visit Riselaser in Shenzhen. Watch our laser equipment and gold testers in action, operate them yourself, and discuss technical details face-to-face with our R&D team to ensure the equipment meets your standards.
5. Rigorous Pre-Shipment Inspection
Your trust is built on quality. Every machine strictly adheres to sales contracts and undergoes a rigorous 48-hour aging test and performance calibration before packaging, ensuring stable operation immediately upon arrival.
6. Worry-Free Global Logistics
We handle the complexities of international shipping with flexible options including DDP (Delivered Duty Paid) service. From secure export-grade wooden crate packaging to handling customs clearance and import duties, we ensure a completely hassle-free door-to-door delivery directly to your factory.
After-sales service
Global Installation & Operational Training
We ensure a smooth start. For large equipment, we offer on-site installation options. For handheld welders and cleaners, we provide comprehensive video tutorials and 1-on-1 remote training via Zoom or WhatsApp to help your team master the operation within 2 hours.
Lifetime Free Software Upgrades
Stay compatible. We provide free lifetime updates for CypCut (cutting), EZCAD (marking), and our proprietary handheld welding controllers. Whether it's a new material parameter library or a driver update for your Gold Tester, you get the latest tech at no extra cost.
2-Year Core Component Warranty
Peace of mind included. Riselaser offers a 2-year warranty on fiber laser sources (Raycus/JPT/MAX) and a 1-year full machine warranty. If a part fails, we ship replacements immediately via DHL/FedEx. We focus on repairing instead of replacing to lower your long-term maintenance costs.
24/7 Rapid Response Support
Downtime is expensive. That's why our engineers are available on WhatsApp, WeChat, and TeamViewer for instant troubleshooting. We promise a 2-hour response time for critical issues, helping you diagnose and solve technical problems remotely without waiting for a technician to travel.
